Effective Date: 18 September 2026

This Shipping & Delivery Policy explains how Ojas Clinic processes and delivers eligible products purchased through https://ojasclinic.com/.

1. Delivery Locations

We currently accept orders for delivery to serviceable locations within India.

Delivery availability depends on the serviceability of the delivery address and the courier services available for the destination.

2. Order Processing

Orders are processed after successful payment confirmation and verification of the order details.

Orders are subject to product availability and applicable legal and regulatory requirements.

3. Order Processing Time

Orders are generally processed and prepared for dispatch after successful order confirmation.

Processing time may vary depending on product availability, order verification, holidays, and other circumstances.

Once an order is ready for dispatch, it is handed over to the applicable shipping/courier service through our logistics partner, Shiprocket.

4. Delivery Time

Orders are shipped through Shiprocket and its available courier partners.

The estimated delivery date or delivery timeline may vary depending on:

• Customer’s delivery location

• Pickup and delivery pin codes

• Courier partner selected

• Shipping zone

• Package weight and dimensions

• Service availability

• Weather conditions

• Public holidays

• Other circumstances affecting transportation

Where available, the estimated delivery date will be based on the courier service selected through Shiprocket.

Delivery timelines are estimates and are not guaranteed. Shiprocket’s delivery estimates can vary by courier and shipping zone. Customers may receive updated tracking and estimated delivery information after the shipment has been dispatched.

5. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before the customer completes payment.

Shipping charges may vary depending on the delivery location, shipment characteristics, and available courier service.

6. Shipment Tracking

Once the order has been dispatched, customers may receive shipment tracking information.

Customers can use the tracking information provided to monitor the progress of their shipment.

Shiprocket provides shipment tracking and estimated delivery updates for shipments handled through its platform.

7. Incorrect or Incomplete Address

Customers are responsible for providing an accurate and complete delivery address, phone number, and other required information.

Ojas Clinic will not be responsible for delivery delays or failed delivery caused by incorrect or incomplete information provided by the customer.

8. Delivery Attempts

Delivery will be handled by the applicable courier partner.

If delivery cannot be completed because the recipient is unavailable, the address cannot be verified, or for another delivery-related reason, additional delivery attempts may be made according to the courier partner’s applicable procedures.

9. Delayed or Undelivered Orders

If an order is delayed beyond the estimated delivery date, customers may contact Ojas Clinic with their order number and tracking information.

We will assist the customer in checking the shipment status with the applicable courier/Shiprocket service.

Delivery delays may occur due to circumstances outside Ojas Clinic’s reasonable control.

10. Damaged Package

If a package appears damaged at the time of delivery, customers should document the condition of the package and contact Ojas Clinic as soon as possible.

For damaged, defective, or incorrect products, please refer to our Refund & Cancellation Policy.

11. Contact Us

For questions regarding an order or delivery, please contact:

Ojas Clinic
304, 2nd Floor, 15/1 Ojas Imperia
Near Rampur Square, Narmada Road
Jabalpur – 482001, Madhya Pradesh, India

Phone: +91 9522822111
Phone: 0761 3568156
Email: skinclinic.ojas@gmail.com