Effective Date: 18 September 2026

Ojas Clinic (“Ojas Clinic”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information you provide when using our website, https://ojasclinic.com/.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you when you use our website, purchase products, contact us, or request our services.

1. Information We Collect

Depending on how you interact with our website, we may collect the following information:

• Name

• Email address

• Phone number

• Billing and shipping address

• Order and purchase information

• Information submitted through contact or enquiry forms

• Information provided when booking a consultation

• Customer account information, where an account is created

• Information voluntarily provided through WhatsApp or other communication channels

• Technical information such as IP address, browser type, device information, and website usage information

We collect information that is reasonably necessary to operate our website, process orders, provide customer support, and deliver our products and services.

2. How We Use Your Information

We may use the information we collect to:

• Process and fulfil orders

• Process payments

• Arrange delivery of purchased products

• Send order confirmations and updates

• Respond to enquiries and customer-support requests

• Manage consultation requests

• Maintain customer accounts

• Improve our website, products, and services

• Prevent fraud, misuse, and unauthorized activity

• Comply with applicable legal and regulatory requirements

3. Payment Information

Payments made through our website may be processed by third-party payment service providers, including Razorpay.

Ojas Clinic does not store your complete debit card or credit card details, CVV, UPI PIN, or other sensitive payment credentials on its website.

Payment information is processed by the applicable payment service provider in accordance with its own terms, privacy policies, and security practices.

4. Sharing of Information

We may share necessary information with trusted service providers where required to operate our business, including:

• Payment gateway providers

• Shipping and delivery partners

• Website hosting and technology providers

• Communication and customer-support service providers

• Government, regulatory, or law-enforcement authorities where required by law

We do not sell your personal information to third parties.

5. Cookies

Our website may use cookies and similar technologies to maintain website functionality, remember preferences, improve user experience, and understand website usage.

You may control cookies through your browser settings. Disabling certain cookies may affect some functionality of the website.

6. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

7. Customer Accounts and Guest Checkout

Customers may create an account on our website where this functionality is available.

Customers may also place orders through guest checkout where enabled.

Account information may include your name, email address, contact information, saved addresses, and order history.

8. Third-Party Services

Our website may contain links to or integrations with third-party services, including payment gateways, communication services, social-media services, analytics services, and shipping providers.

Your use of such services may be subject to the privacy policies and terms of those third parties.

9. Your Rights

Subject to applicable law, you may contact us regarding access to, correction of, or deletion of personal information held by us, or to raise concerns regarding the processing of your information.

10. Children’s Privacy

Our website is not intended to knowingly collect personal information from children without appropriate consent.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any updated version will be published on this page with a revised effective date.

12. Contact Us

For questions or concerns regarding this Privacy Policy or the handling of your personal information, please contact us:

Ojas Clinic
304, 2nd Floor, 15/1 Ojas Imperia
Near Rampur Square, Narmada Road
Jabalpur – 482001, Madhya Pradesh, India

Phone: +91 9522822111
Phone: 0761 3568156
Email: skinclinic.ojas@gmail.com