Effective Date: 18 September 2026

At Ojas Clinic, we aim to provide our customers with a reliable and satisfactory shopping experience.

Please read this policy carefully before placing an order.

1. Order Cancellation

Customers may request cancellation of an order before the order has been dispatched.

Cancellation requests should be submitted as soon as possible after placing the order.

To request cancellation, contact Ojas Clinic using the contact details provided below and mention your order number.

Once an order has been dispatched, cancellation may not be possible.

2. Refund for Cancelled Orders

If an eligible order is cancelled before dispatch and payment has already been received, the applicable refund will be initiated to the original payment method used for the transaction.

The time taken for the refund to appear in the customer’s account may depend on the payment gateway, bank, card issuer, or other financial institution.

3. Damaged, Defective, or Incorrect Products

If a product is delivered damaged, defective, or different from the product ordered, please contact us as soon as possible after delivery.

Customers may be asked to provide:

• Order number

• Description of the issue

• Photographs of the package or product

• Other information reasonably required to verify the issue

After reviewing the request, Ojas Clinic may provide an eligible replacement or refund, as applicable.

4. Returns

Return eligibility may depend on the product type, condition of the product, and applicable legal or regulatory requirements.

For hygiene, safety, healthcare, skincare, cosmetic, or personal-care products, certain products may not be eligible for return once opened or used.

Products that have been opened, used, altered, or damaged after delivery may not be eligible for return, except where the product was defective, damaged during delivery, or incorrectly supplied.

5. Product-Specific Restrictions

Where a product is subject to prescription, medical, regulatory, or other applicable restrictions, cancellations, returns, replacements, and refunds will be handled in accordance with applicable laws and the conditions applicable to that product.

6. Refund Processing

Once a refund is approved, Ojas Clinic will initiate the refund through the applicable payment method.

The actual time for the refunded amount to appear in the customer’s account depends on the payment gateway and the customer’s bank or payment provider.

7. Contact for Cancellation, Return or Refund

For cancellation, return, replacement, or refund requests, please contact:

Ojas Clinic
304, 2nd Floor, 15/1 Ojas Imperia
Near Rampur Square, Narmada Road
Jabalpur – 482001, Madhya Pradesh, India

Phone: +91 9522822111
Phone: 0761 3568156
Email: skinclinic.ojas@gmail.com

Please mention your order number when contacting us about an order.